A customer said they would never return to the Kicking Donkey in Ormskirk, Lancashire, as they thought having to pay extra for a Yorkshire pudding was completely outrageous
A pub owner has been blasted online by a customer who was ‘totally disgusted’ by the price of Yorkshire puddings – but he hit back and now his response has gone viral.
The Kicking Donkey is an ‘elegant yet relaxed’ country pub that stocks a wide range of real ales, and has a full menu that of course has a Sunday roast, as Lancs Live reports.
Many reviews of the pub in Ormskirk, Lancashire, praise the food – saying the homemade gravy is delicious and that the meat is cooked to perfection, but one diner wasn’t as impressed.
They left a review online saying they were ‘totally disgusted’ that Yorkshire puddings weren’t included with the roast, and were only available as an extra – costing £1.50.
In a one-star review on Tripadvisor, a guest named Steve wrote: “Went there for a Sunday roast. In all my life I have never been in a restaurant for a roast beef dinner and told it does not include a Yorkshire pudding.
“It costs an extra £1.50 and if you want gravy with that, it also costs an extra £1.50.
“Totally disgusted. We will never be going back there. First visit. Never again.”
Steve was not alone in his criticism of the restaurant, as another diner named Larry said the food was bland, plus he also took exception to having to pay for Yorkshire puddings.
He wrote: “Roast dinner was bland, hardly any taste. You want a Yorkshire pudding or more gravy, fine, but you need to pay extra.
“Dogs allowed in eating areas, not great idea – so not for me. Tried it, but no more.”
But now the restaurant owner, commenting online as Matt F, has hit back at the critics on Tripadvisor.
To Larry, he wrote: “Hi. Thanks for the feedback, very sorry to hear that your experience with us wasn’t all it could be.
“We would have been more than happy to swap your meal for something else or knock something off your bill if we’d been aware that it wasn’t to your satisfaction.”
“As to dogs, well, I’m afraid it’s a country pub, kind of goes with the turf.
“We would have been happy to move you to another table if we had known you were uncomfortable with their presence.
“Once again, sorry that you didn’t enjoy your meal. Should you ever try us again, ask for me and I’ll make sure that everything is as splendid as we can manage.”
And to Steve, he said: “Hi Steve. Sorry to have upset you so much.
“The reason we charge for Yorkies and extra gravy is that they’re both home-made from scratch.
“This takes time and effort, we don’t have the manpower to make a yorkie for every meal, so we make a batch and when they’re gone, they’re gone.”
“We charge for extra gravy because we put plenty on anyway.
“In the past, people have asked for extra and then it comes back untouched.
“I believe that the staff’s work should be reflected in their pay, and so we do need to charge for things like this. They cost us money to make.
“It’s a disappointment to hear that you won’t dine with us again, but I felt at the very least you were owed an explanation.”